How can I remove old thread tape?

Take your time to gently peel back the tape. This will help most of the sticky residue stay on the tape instead of the piping or fixture. Once the tape is removed, use a wire brush, an old toothbrush and a clean cloth to remove the stubborn bits.

My old showerhead is stuck! What do I do?

If pliers or a wrench doesn't do the trick, you can use a penetrating oil (like WD-40) to help loosen it up!

Where can I get a wrench or pliers?

Go to your local hardware store or buy one online. They should have the tools you need! 

My clamp is stuck and I can’t get it to the right position, what do I do?

It seems that the showerhead clamp got wound up and is locked. But not to worry! There is an easy fix for this. Please follow this video here to help resolve this issue. If you are still having trouble, we provide virtual appointments where our team will help walk you through any issues you are facing and go through installation with you step by step. Schedule some time at calendly.com/haihelp. Contact us at haihelp@gethai.com for any other questions.

My shower is leaking, what do I do?

Although our clamp was built to prevent leaking, some older pipes require a new layer of teflon tape to secure leaks. Remove your showerhead, then apply a layer of teflon tape over your shower arm. Wrap it in the same direction you’ll spin the clamp so it won’t peel off during installation. Now reinstall the showerhead again.